Terms of service.

These terms set out the agreement between you (the client) and Pixel Creative when we manage your paid advertising. We have written them in plain English. Anywhere something matters legally, we say so. Anywhere it does not, we tell you in everyday language.

1. Who we are

Pixel Creative provides flat-fee paid media management services, covering Meta, Google, TikTok, X and LinkedIn advertising. In these terms, "we", "us" and "our" mean Pixel Creative. "You" and "your" means you, the client.

2. The agreement

Our agreement begins on the date you confirm, in writing (including by email), that you would like to start. It runs on a rolling monthly basis. There is no fixed minimum term. You may cancel at any time with 14 days' notice, as set out in section 8 below.

3. What we do

For a single flat monthly fee we provide the services described on the strategy call and confirmed in writing. This typically includes, depending on the platforms you use:

• Campaign strategy, setup and structure.
• Audience research and targeting.
• Drafting ad copy and creative.
• Conversion tracking setup (pixels, GA4, server-side where relevant).
• Daily monitoring and weekly optimisation.
• Monthly strategy calls and a live performance dashboard.
• Direct email support from your senior strategist, usually replied to in under an hour during working hours.

4. What we are not responsible for

We want to be upfront about this so there are no surprises.

• Media spend. The money you pay to Meta, Google, TikTok, X or LinkedIn is billed directly by those platforms to your own payment method. It is never routed through us.
• Platform decisions. We cannot guarantee ad approvals, account reviews, or policy decisions made by the ad platforms. These are entirely outside our control.
• Your website or landing pages. We will give recommendations, but you are responsible for hosting, building and fixing your own site.
• Your product, service or claims. You are responsible for everything you sell and any claims made about it. We may refuse to run ads we believe to be misleading, unsafe or in breach of platform policy.

5. Your responsibilities

• Give us admin or standard access to your ad accounts as needed.
• Provide timely feedback on drafts so we can keep to the agreed timelines.
• Make sure your payment method with each ad platform is in good standing, so campaigns do not pause unexpectedly.
• Tell us promptly about any major changes: promotions, stock-outs, launches, price changes, rebrands.
• Only send us assets you have the rights to use.

6. Fees, invoicing and payment

Our management fee is a fixed monthly amount, quoted in advance and confirmed in writing before work begins. Fees are in GBP and exclude VAT unless stated. Invoices are issued on the first working day of each month for the month ahead, and are due within 7 days. We reserve the right to pause work on accounts where fees are 14 or more days overdue.

The fee does not change when your ad spend goes up or down. That is the whole point.

7. Creative ownership and sign-off

Your brand belongs to you. Full stop. Every piece of copy, creative or asset we produce on your behalf is yours to keep, use and reuse however you wish, both during the engagement and after it ends. We work collaboratively: we draft, you steer, we refine. Nothing goes live without your explicit sign-off.

We retain the right to reference our work with you, at a high level, in our own portfolio and marketing unless you ask us not to in writing.

8. Cancellation and offboarding

You can cancel at any time by emailing hey@pixelcreative.info. Notice is 14 calendar days from the date we receive the email. We will finish any work in progress, hand over all access, creative files, tracking scripts and reporting, and remove ourselves from your ad accounts. There are no exit fees, no forced final months, and no awkward save calls.

We may also end the agreement, with 14 days' notice, if we feel we are no longer a good fit, if our working relationship has broken down, or if we have concerns about the legality of what is being advertised. In those cases we will still hand everything over cleanly.

9. Confidentiality

Anything either party shares with the other that is not already public stays between us. This includes business metrics, customer data, strategy documents, and anything shared over email or on calls. This obligation survives the end of the agreement.

10. Data protection

When handling personal data on your behalf, we act as a data processor and you act as the data controller. We comply with the UK GDPR and Data Protection Act 2018. Our Privacy Policy, available at pixelcreative.info/privacy.html, sets out the full details.

11. Liability

We work hard and we care about getting results. That said, advertising performance is influenced by many things outside our control, so we cannot guarantee specific outcomes. To the fullest extent permitted by law, our total liability to you under this agreement is capped at the total fees you have paid us in the three months immediately before the event giving rise to the claim. We do not exclude liability for death, personal injury caused by negligence, or anything else that cannot be excluded under UK law.

12. Force majeure

Neither party is liable for delays or failures caused by events outside reasonable control, including platform outages, changes to ad platform policies, natural disasters, war, or major infrastructure failures.

13. Changes to these terms

We may update these terms from time to time. If we do, we will give existing clients at least 30 days' notice by email. You can cancel within that notice period if you do not accept the change.

14. Governing law

This agreement is governed by the laws of England and Wales. Any dispute that cannot be resolved by a friendly conversation over email will be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Contact

Questions? Write to us at hey@pixelcreative.info.